Record any serial numbers or unique codes. Make an effort to record the packing and posting of every item, including any tracking numbers used. BACK. Remember that if an offer looks too good to be true, it probably is. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Log into your eBay account, go to “My eBay,” and look at your buying activity or messages. It will only cost you the amount of the item, rather than the additional costs of chargeback fees if the customer takes the matter up with their financial institution. Unauthorized purchase. Steer clear. Some are targeted at buyers, others at sellers. It’s usually not a good idea to trade with accounts that have bad feedback. Unfortunately for you, the item is a replica of the one you sent. guide to identifying and avoiding phishing scams. It may prompt you to reply to the email, or to follow a link to a website that looks just like eBay. You can do it online. Visit our guide to safe online shopping for more tips on how to buy and sell safely on e-commerce websites around the Internet. My dispute number with PayPal is KMM*****V*****LOKM..Elise Knapp *** S Lincoln ave, Three Rivers MI ***** *** *** **** *****@***.com. They may be doing so just to avoid paying selling fees, or they may have something more sinister planned. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. The money will be recovered from you and you will be charged an additional chargeback fee (that’s $20 for PayPal, individual credit card companies vary). If you do that then the information will be of … Getting scammed on Ebay isn’t the end of the world. This has been ongoing since March **, ****, and I can't get anywhere with you people. If it is, and the seller is unwilling to send other photos or information about the item, it could be a scam and should be avoided. It can also be smart to issue a refund if you have an unhappy customer. This leads you as the buyer to think you’ve received someone else’s parcel by mistake, and you return it or take it back to the post office. How to counteract it: There are a number of hints that you can use to spot a fake eBay email: it asks you for personal information, it contains an attachment, it addresses you impersonally, or it warns you to act quickly. After you deposit a check, the balance will show in your account, but it can take a week or two to verify. Open an UnPaid Item case in the Resolution Center so you can at least get your Final Value Fees back from eBay. Check for any shipping numbers or transaction codes you can use to verify that it’s your package. Remember that the more proof you can arrange, the more secure your transaction will be in the case of a fraudulent dispute. You need to call and talk to paypal to tell them about your experience. Let us once again reassure you that shopping on eBay.com is safe, as is doing so on many other online marketplaces. You've sold an item, and the buyer says someone used his CC, or his brother bought stuff, whatever. It’s very risky as they are often a target for fraud. IDShield Review (2018): Surprisingly low cost identity theft protection, + More blog posts on Information Security, More reviews from Identity Theft Protection. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered, or get their money back. But the email sent from the PayPal was fake and requested the item shipping details before I got the money. Yes, the company has buyer protections and it is easy to win a dispute with a seller and get a refund. The online auction site launched in 1995, and scammers have used it ever since. Dear Buyer. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Or, a seller may ask for payment in advance, often insisting on using an unsecure payment form and/or putting pressure on you by claiming that they’ve already shipped your order. Here are three of the most common eBay scams for eBay buyers. These cookies do not store any personal information. Scammed by buyer but with a happy ending Nov 28, 2020 6:07:19 PM. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. If it’s heavily discounted without good reason (like listed damage for example) it may be a scam or even stolen property. Insertion fees and other eBay fees aren't refunded, though. For more advice, see our guide to identifying and avoiding phishing scams. Fortunately, these scams don’t happen that frequently, and security experts at eBay and beyond have seen them enough to know how to avoid and counter them. Here is what eBay themselves suggest: You can appeal an eBay Buyer Protection case if your item comes back in a different condition than the way the buyer received it, or the package is empty or contains a different item. If you don’t see information relating to an eBay Motors purchase in either of these places, then you’ve encountered a fraudster. This video will discuss some of the worst and funniest eBay buyer scams and how you can avoid them as a seller. They may claim that they are associated with eBay, or that you will be covered by eBay Buyer Protection during the sale. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Along with photographing everything, try to record any identifying details about the item. I shipped the phone within a day and the buyer received it 3 days later. Ebay will refund the buyer AND let the buyer keep the item if they side against you. You close the listing and send the item, but either they don’t pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if you’ve been scammed on eBay, 10 Best Spam Call Blockers for iOS and iPhone in 2021, How to Stop Robocalls and Spam Calls in 6 Easy Steps, How to protect yourself against military scams & ID theft. This person told me she would send me 5 times what the item was worth if I would send my item immediately. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition it’s in. Here are some of the most common ways eBay sellers are scammed. Scammed by ebay buyer, no help from Ebay whatsoever Scammed by ebay buyer, no help from Ebay whatsoever Nov 19, 2020 7:12:37 AM. Always complete transactions through eBay’s official channels. eBay involves a lot of trust on behalf of the buyer and the seller, but it’s relatively easy for that trust to be exploited. How it works: You receive an email that looks like it’s from eBay or someone who claims to work for them. Disputing the chargeback can take a lot of time and hassle on your behalf. Scammers realise this … If you’re hesitant about using your credit card online, consider using a payment processing service like PayPal. One last thing. If so, you have to wonder where they have been. I would check the comments left for any buyer or seller … They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Never rush to purchase an item on eBay. How to counteract it: Not only is it against eBay’s rules to finalize deals with its members outside of the website, but it also strips you of any oversight or protection that eBay might have given you in the process. Yes, you CAN get scammed. Investigate the feedback page. They can claim the item was not received, claim a refund and make off with the expensive item. eBay will not assist with a transaction that occurred beyond its purview. However, there have still been devious people who have pulled tricks on unsuspecting buyers and sellers on eBay, defrauding them of their money and/or personal information. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Again, CHECK your items beforehand. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. If you think you’ve been sent a counterfeit item, contact the other party and ask them to help you sort things out. If you have a valid case, eBay will erase any undeserved feedback that you get, and make sure that you get what you are entitled to. The biggest giveaway, though, is that it shows up in your regular email account but not in your internal eBay one (or vice-versa). And believe it or not, all it takes to outsmart a fraudster in most cases is a few common-sense precautions. How it works: A person outside of eBay sends you an email or posts an advertisement on a different online marketplace, claiming that they are selling a car or other automotive-related product through eBay Motors. If you have been scammed, we’ll show you the steps you can take to report it. These cookies will be stored in your browser only with your consent. Once payment is confirmed you ship it promptly. Necessary cookies are absolutely essential for the website to function properly. The beauty of self-contained e-commerce websites like eBay.com is that pretty much the whole transaction takes place online, from the buyer placing an order and paying for it to the seller getting the order ready to ship. A scammer doesn’t have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Give yourself every chance of protection by showing eBay you’ve acted in good faith. Soon afterward, you’ll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Once that's done remove the old e-mail address from your PayPal account. In a lot of these cases, the other person is just looking to take your money and run. However, there are far more honest buyers (and sellers) on eBay so the good outweighs the bad. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Who it targets: Mostly sellers, but sometimes buyers. In this case, the purchase may be completed without flaw. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. How it works: A buyer may threaten to leave neutral or negative feedback for you in order to pressure you to accept a return, issue a refund, sell an item for less money, include extra items in an order for no cost, or give them a positive rating. If buyer reports it to ebay/paypal, they will take the money out of your paypal account (leaving it in negative if they have to) to refund buyer. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. eBay will typically side with the buyer, so dispute any claims you think are untrue and back them up with your photographic evidence. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Frugal living blog SquawkFox has a few suggestions for dealing with the unfortunate problem of being scammed by an eBay buyer. Who it targets: Mostly buyers, but sometimes sellers. This helps to cover you for PayPal Seller Protection (but not necessarily other payment methods available through eBay). If you receive a parcel that is not addressed to you, think carefully. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I was asked to send an electronic item I was trying to sell to someone in a foreign country. Read the listing carefully. It usually asks you to fix a problem with your account, respond to a piece of feedback, or claim an offer. As for buyers being scammed I am sure it is possible. Always arrange for a tracking number for any deliveries you send. After I sent out the item the buyer contacted me and said she over paid the fee and want me to sent back the additional amount. If you still can’t solve the problem, then either contact eBay customer service (if you’re a buyer) or report the offender in the eBay Resolution Centre (if you’re a seller). If the good feedback is all from sellers for low-priced items, it may be strategic to make the profile look genuine. Communicate using the service provided. 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