Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. Sent the item via courier to the Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered. -- Locate item that arrived damaged … I've tried the following way: 1. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. In most eligible cases, the buyer is fully covered by either the eBay Money … If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. I WILL NOT USE GLOBAL SHIPPPING AGAIN. Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … I am looking for some advice regarding refunds and the global shipping programme. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay … Copyright © 1995-2021 eBay Inc. All Rights Reserved. To the last poster.. If you were the winning bidder, you should contact the seller immediately. Once you’ve paid for your item, the seller sends it to the global shipping center. http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. Learn more in the eBay Global Shipping Program buyer terms and conditions. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … Due to the age of the thread, it has been closed to further replies. Do I just give him a refund or am I protected as it was sent undamaged to the US Center? I have just received an email from a buyer in Canada that the item he purchased has arrived in damaged condition. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. 16-02-2019 9:12 AM - edited ‎16-02-2019 9:13 AM. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I have the same problem, but eBay.at / eBay.de won't help me. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. I went to the link and yes it says that sellers are not responsible, but Ebay sent me a "Item Return" notice giving me 3 options for refunding. Please feel free to start a new thread if you wish to continue to discuss this topic. How do you follow up with Ebay on this? Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … You want to return an item Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. The item was wrapped well when it left me and there was no damage showing on the box "received pictures". Scroll down to seller protection, then click terms and conditions: http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center. Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. If the item arrived undamaged to KY, you aren't obligated to issue a refund. Select Edit beside Offer … When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. Any help will be appreciated. This is, of course, a nightmare for rare collectibles where we care more about the item … 3. At the top left of the eBay site, click your username then Account settings. so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same … I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. From there, it's sent to you. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay … 3. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. THIS WAS MY FIRST TIME AND FIRST ISSUE. Maybe anybody has another idea how to go on now. Buyer opens case and it's between him and eBay. You are out of the picture. Meet other eBay community members who share your passions. That got me speaking to the right department. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. eBay… USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Scroll to … I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Has anyone successfully had Ebay pay for a damaged item? It was damaged during shipping. The seller is using eBay's Global Shipping Program and my item was shipped through Pitney Bowes service. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. they use multi pal courier companies that can damage … What is the phone number for GSP? Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. However, when I receive it, I notice the parcel's external box was damaged… ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. The Global Shipping Program makes your items available to more than 60 million buyers worldwide. The item was not as described in the listing. Do they check items in Kentucky? The case must be opened through eBay not Paypal. Delivery methods from eBay vary depending on where the eBay seller is physically located. The Global Shipping Program works best for items with an average sale price of over $50. Once an item has been forwarded by the US shipping center, … How should I tell the buyer to proceed? It was damaged massively because Pitney Bowes hasn't repacked it well and the packaging was not very stable (some broken parts lies in the bubble wrap, so I know it was damaged on the way from the USA to me in Austria). So what to do? Give support, share information, and connect with fellow members. One seller had double-boxed a delicate collectible and the buyer received it single-boxed and damaged. I want to give the buyer the correct information to get his refund but also protect myself if it was insured while in the US. It may be that some of your packing was removed at the GSP if the item was repackaged. Thank you. So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). If GSP continues to … The item never turned up with the buyer in the US so he, naturally raises a complaint. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? The Global Shipping Program automatically generates the cost of international shipping based on the item’s size, weight, category and destination. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. The claim is about USD 250,--, neither the seller and the buyer is responsible for the claim but I have the financial damage now. This is good and bad. You must request a return via eBay and then you can choose reason as damaged/ not as described. That got me speaking to the right department. 3. Hi All I sold an item via the Global Shipping program. 2. In the listing form, go to the Add shipping details section. eBay reserves the right to collect, using any collection methods at its disposal, any unpaid amounts that eBay pays to … Share best practices, tips, and insights. 5. ... Well, AF, another shining example of ebay… The eBay … My buyer filed a case and I thought sellers were protected if the item was damaged after leaving US SHipping center. However, eBay will remove neutral or negative feedback associated with Global Shipping … On the line with eBay. When the machine answered I said "global shipping program damaged item". There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items … 2. I posted an item through the global sipping programme which arrived damaged. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. Global Shipping Program. If for no other reason than if the item is damaged after it leaves the Shipping Center they are then on the hook to cover any damage. If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. I called eBay again, the support told me to write an E-Mail to them. A package is damaged in transit. I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … I haven't had this happen before and I do not know what to tell the buyer to do as I think I am protected also as it was sent Priority and probably was damaged between the US and Canada. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I can't find much about making a damages claim. Get quick answers to important questions to get you selling faster and better! I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. I received a notebook, bought on the 28th of July 2017 about one week ago. In many cases the buyer is covered by either … I UNDERSTAND IT IS BETWEEN THE BUYER AND EBAY BUT THE SELLER HAS ASKED ME FOR HELP BECAUSE NO ONE HAS CONTACTED HIM. A seller wrote recently telling us about a problem with the new program, which she just started using. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. Now I am at a dead end and I have no idea how to go on in this case. I had a similar thing happen to me. I sent off an ebay package to a buyer. I called eBay and they helped me resolve it, here's how: 2. Beside Shipping Preferences, select Show. Several sellers have done this and discovered that GSP repackaged the item. Copyright © 1995-2020 eBay Inc. All Rights Reserved. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem … As eBay has no control over Paypal they are two seperate companies. No, you don't give a refund. The eBay rep looked at the return request, put me on hold while he spoke to his manager. When the machine answered I said "global shipping program damaged item". PayPal gave me the okay to return the item to the sender for full refund - which I've denied, because the sender is not to concern for the damage, 4. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. eBay … That being said items do sometimes get damaged during … The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 … Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. I wrote the mail with the whole story, photos, ... 6. eBay wrote me, that the can't help me because I've opened a case on PayPal. ****************************************************************************************, ****************************************************************************. Learn more in the eBay Global Shipping Program buyer terms and conditions. The buyer should be reimbursed by Pitney Bowes. In many cases the buyer is covered by either the eBay Money Back … International returns are not … Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller. Contact ebay directly when it comes to GSP claims. ONCE IS ENOUGH. Ebay … A buyer claims an item isn't received or. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. 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