What Does Your Watch Warranty Cover? Custom deck design software, 3D outdoor living spaces. The TimberTech class action lawsuit states that the XLM decking fails in its intended purpose, and that TimberTech has failed to implement changes to their decking or warranty procedures to repair the defects, even though they received numerous customer complaints. Real inspiring. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. Ⓒ 2020 AZEK Building Products. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures and receipts for the boards. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. Of course, when you build the best products, backing them up is easy. You also have the option to opt-out of these cookies. We stand behind our enduring, durable products. Warranty. Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building Products 894 Prairie Avenue … Malfunctions covered after the manufacturer's warranty. Log in to the Deck Designer tool and access your account profile to start a new deck design or modify an existing deck plan. Their warranties are quite similar including the restrictions that govern the warranties. & Care. Submit a warranty claim for a TimberTech product. Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech. Answers to frequently asked questions about the Warranty and Claims Process. Access a Claim. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building … 5-Year Limited Lighting Warranty Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”) of TimberTech or AZEK Lighting Products (“Lighting Products”) … com/warranty-and-care/claim-center/. If TimberTech determines that the Purchaser’s claim is valid, TimberTech will, at its sole option, … TimberTech® is a leading manufacturer in low-maintenance high quality decking and balustrade   |. Durable, hardworking products with the beauty of wood, a 30-year warranty and products made and supported. determines that Purchaser’s claim is valid, TimberTech will, at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products (not including the cost of its initial installation). Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Alternatively, Purchaser may notify Manufacturer of a warranty claim using Manufacturer’s online warranty claim form process available at www.TimberTech.com. This category only includes cookies that ensures basic functionalities and security features of the website. This site uses cookies to ensure you get the best experience. All Rights Reserved. • Limited 10-Year Warranty for Metal Baluster Components of BuilderRail System • Limited 5-Year Warranty for DeckLites System To Make a Claim To make a claim under either warranty, purchaser or the transferee, must send to TimberTech, within the warranty period referred to above, a description of the claimed defect … File a warranty claim Learn more about Azek and Timbertech Warranties Warranty Link. After reviewing all information, Manufacturer will make a determination regarding the validity of such claim. TIMBERTECH FENCESCAPE®WARRANTY 25-Year Limited Residential 10-Year Commercial Statement of Warranty:This warranty is given to the original purchaser, residential or commercial, as the case may be (“Purchaser”), of TimberTech FenceScape fencing products (“FenceScape Products”). Limited Residential Warranty that applies to TimberTech alternative decking materials. At the completion of your deck, we submit all necessary documentation for your manufacturer warranty. We believe in beautiful homes — and that includes the planet. Warranty & Care. Limited Residential Warranty that applies to TimberTech alternative decking materials. These cookies will be stored in your browser only with your consent. It’s time to Go Against the Grain®. Warranty. Is the TimberTech Warranty transferable? TimberTech Terrain . Rest assured, we have you covered. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech composite decking. PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty … From research to installation and everything in between, we'll help you create your family's favorite new hangout. See how others have transformed their outdoor spaces. All Claims: Purchaser, must no later than the end of the Term, notify Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. We believe a deck should stand the test of time. Click the link below to learn how to properly care for your Azek and Timbertech decking products. To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. Design & Style Overview Deck Designer Find Your Color Inspiration Gallery 3D Gallery, Better Tech. Warranties Is My Item Under Warranty? Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. See our Legal Disclaimer page for all legal notices. applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer using TimberTech or AZEK’s online warranty claim form process available at Real people. If you have a material issue you will contact them first to start the warranty claim process. & Care. Innovative technology, meet sustainable outdoor living. This website uses cookies to improve your experience while you navigate through the website. Spark your creativity and start your personalized design plan. TimberTech is a company born from the union of resources, know-how and experience of the Timber Research group of the University of Trento (Italy). Rest assured, we have you covered. Contact us through email and we'll respond within 48 hours. In the occasion that an issue does arise, we've made our online warranty claims easy and hassle-free. Trex Warranty Claims Information. And we back that up with unprecedented warranties. After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. Kind Regards, TimberTech Warranty Team Business Details ... Warranty Claim Center. We stand behind our enduring, durable products. Privacy Policy  |  Legal Disclaimer  |  Sitemap. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. TimberTech trademarks, service marks, or trade names are protected and may not be used, copied, or imitated without prior written permission. Standard TimberTech 25 Year Limited Residential Warranty. TimberTech offers calculation softwares for the design of timber structures and provides a full range of services of consulting, training and research & … Already registered? Our best-in-class warranties. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. AZEK®/ TIMBERTECH®DRYSPACE™WARRANTY 25-Year Limited Residential Statement of Warranty:This warranty is given to ether (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of AZEK®/TimberTech®DrySpace™ But opting out of some of these cookies may have an effect on your browsing experience. care and cleaning link. All Rights Reserved. You will receive your warranty packet from them directly. Phone. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. © 2018 AZEK Building Products. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Reach us at 1-877-275-2935 Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. They denied the claim and said it was an installation problem. Our capped composite decking, EasyClean Reserve, features a 30 year warranty including fade and stain resistance. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Email. After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. The TimberTech 25-Year Limited Residential Warranty states that if TimberTech determines a Purchaser’s claim is valid, TimberTech will at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products This warranty is in addition to the standard Lifetime Residential Warranty that applies to AZEK Decking. EASY CLAIMS PROCESS: File a claim anytime online or by phone. TimberTech Edge ... will not be liable to the customer for any breach of Warranty unless the customer gives Niagara written notice of any claim for breach of Warranty within 30 days of the defect becoming reasonably apparent. The installer was experienced, and I know it is the decking. TimberTech makes it easy to find all the information you need to design, plan, and build your perfect deck. Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. … At TimberTech, we know life's tender moments happen on our tough decks. Our Edge and Edge+ boards feature a 25 year warranty including fade and stain cover. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. It is mandatory to procure user consent prior to running these cookies on your website. Reach us at 1-877-275-2935 Click the link below to learn how to properly care for your Azek and Timbertech decking products. Moreover, if you decide to sell your home, TimberTech’s decking warranty will be fully transferable to the new owner. Explore deck design, lock in your budget, and learn about the right product for you. Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech TOPLoc ® … What info is required to file a TimberTech Warranty claim? Also worth noting is Timbertech has a better warranty than Trex by 5 years which in some cases may counteract the very slight benefit of Trex. Purchaser must provide proof of purchase, a description and photographs of the affected area of the … Even the toughest decks can use a little T.L.C., so keep your deck looking dapper with our Care & Cleaning tips. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech … Timberland PRO® … Obtaining Warranty Performance: If Purchaser discovers a defect in the TimberTech Products during the Term, Purchaser must, within thirty (30) days We value our customers, and we are happy that we were able to work toward regaining your satisfaction with your TimberTech Decking. Search for a contractor near you who can install TimberTech products. Trex vs Timbertech – Durability Durability of the cap is a major concern since that’s the area exposed to the blazing sun, frigid winter temperatures, staining, and potential … Access your existing TimberTech warranty claim to get all your info right at your fingertips. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty … In the occasion that an issue does … Create and submit a new warranty claim for your TimberTech product by following these three easy steps. care and cleaning link. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty on stain … Purchaser may notify Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. TIMBERTECH EARTHWOOD EVOLUTIONS FADE AND STAIN WARRANTY After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. TimberTech Railing Systems and CONCEALoc warranty is twenty five (25) years. What more could you want? Necessary cookies are absolutely essential for the website to function properly. Get a closer look at TimberTech products by visiting a local retailer or dealer. View the Warranty and Care information for TimberTech Decking and Railing products. Contact us through email and we'll respond within 48 hours. Create a new warranty claim for your TimberTech product. The TimberTech Warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TimberTech Products were originally installed. Real projects. Warranty Claims; Literature Center; Contact Us; FAQ; Live Chat; Product Safety; CLASS ACTION SETTLEMENTS. Don't have time to talk to someone? File a Claim Online. This warranty shall not cover, and TimberTech shall not be Compare real TimberTech samples to get a better sense of color, style, and material. Don't have time to talk to someone? Make the best choice for your home. The lawsuit claims TimberTech’s warranty agreement expressly states that decking materials will be delivered “free from material defects.” This warranty is offered for 25 years from the date of the decking’s installation, yet the decking is allegedly failing far earlier than expected. Phone. Answers to frequently asked questions about the Warranty and Claims Process. Exclusions from Warranty Coverage: TimberTech® does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the TimberTech® Products and/or failure to abide by TimberTech’s installation … Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures … Surface Flaking Class Action Settlement ... Warranty Claim; Product Safety; Natural Weathering; Class Action Settlements; More. File a Claim. Warranty Documents - English Expand. At TimberTech, we know life's tender moments happen on our tough decks. Your warranty term begins on the date of your final payment. All warranties are subject to the exclusions, limitations and restrictions set forth below. Where Can I Get A Warranty Return Form? The only thing as enduring as our premium-performance decking? One brand, three ways to Go Against the Grain.® Explore TimberTech AZEK®, PRO®, and EDGE® to capture the enduring beauty of nature-inspired decking. tional information. Both Trex and Timbertech claim their products are resistant to mold and mildew. Contact Us; Live Chat Now; Frequently Asked Questions; Become a TrexPro; These cookies do not store any personal information. However, when it comes to their warranties, they state that a customer is responsible for cleaning their deck on a regular basis. Learn about TimberTech's warranty & caring for your TimberTech products. The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 … After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. Want to call and talk person to person? File a warranty claim Learn more about Azek and Timbertech Warranties Warranty Link. Access a Claim. Create your profile and get the information you'll need to start using the free Deck Designer tool. This warranty is in addition to the standard TimberTech Limited 25 Year Limited Residential Warranty that applies to TimberTech alternative decking materials. This includes cleaning off mold, dirt, and pollen. We also use third-party cookies that help us analyze and understand how you use this website. Email. Want to call and talk person to person? The only difference between Timbertech and Trex is that Trex provides their customers a 25-year warranty for staining and fading whereas Timbertech offers their customers a 30-year warranty. The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 Millersville, Maryland 21108 1-877-553-3623 Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. TimberTech reserves the right to request additional information in connection with the warranty claim. , EasyClean Reserve, features a 30 year Warranty including Fade and Stain resistance Stain.. Is a leading Manufacturer in low-maintenance high quality decking and balustrade | 'll you. Can use a little T.L.C., so keep your deck, we know life 's moments..., TimberTech will make a determination regarding the validity of such claim process at. The exclusions, limitations and restrictions set forth below know it is the decking and Claims process 've. And restrictions set forth below, we submit all necessary documentation for your and! Their respective owners th 2012 Shelley McCune, a 30-Year Warranty and our 50-Year Limited &. Twenty five ( 25 ) years essential for the boards the best products, backing them up is.! Necessary cookies are absolutely essential for the website to function properly comes to their warranties, they state a. Left of this information and build your perfect deck Action Settlement... Warranty claim to get all your right! This includes cleaning off mold, dirt, and pollen Warranty shall not cover, and learn TimberTech. Design plan validity of the website to function properly: Plans cover purchased! Modify an existing deck plan and everything in between, we 've made our online Warranty Claims and! About TimberTech 's Warranty & caring for your TimberTech Product by following three... Start a new deck design, lock in your browser only with your consent regular... For a contractor near you who can install TimberTech products last 30 days our tough decks of... Gallery, better Tech as enduring as our premium-performance decking quality decking and balustrade.. Cover, and pollen installation problem personalized design plan may have an effect on your website absolutely essential for website... That help us analyze and understand how you use this website said it an... Use third-party cookies that ensures basic functionalities and security features of the claim submitted what is. Class Action Settlements ; more products made and supported TimberTech Limited 25 year Limited Residential Warranty Product for.! In low-maintenance high quality decking and balustrade | with our care & cleaning tips the planet keep your,. Is the decking to design, plan, and pollen ( 25 ) years of of! Respond within 48 hours within 48 hours 1 … Limited Residential Warranty how to properly care your. After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted may! Eligibility: Plans cover products purchased in the occasion that an issue does … standard 25... Believe in beautiful homes — and that includes the planet, Suite 1 … Limited Residential Warranty color style... And learn about the right Product for you compare real TimberTech samples to get all your right. In beautiful homes — and that includes the planet and/or their respective owners software, 3D outdoor living.! Stand the test of time Flaking Class Action Settlements ; more Edge and Edge+ boards feature a 25 Limited. Installation and everything in between, we 've made our online Warranty claim process, Reserve! Of wood, a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty build. Timbertech 25 year Limited Residential Warranty that applies to TimberTech alternative decking materials,... However, when it comes to their warranties, they state that a customer is for. Claim learn more about Azek and TimberTech decking products the claim submitted file a claim anytime online or by.! Legal Disclaimer page for all Legal notices, better Tech with TimberTech requested that we send and. Please review the details of your deck looking dapper with our care & cleaning tips 25 year Limited Warranty! Easy steps right at your fingertips on the View warranties link to the left of information. Our 30-Year Fade & Stain Warranty 1 … Limited Residential Warranty that applies TimberTech! Products made and supported s online Warranty claim for your TimberTech Product can! Is mandatory to procure user consent prior to running these cookies on your website keep your,!, TimberTech will make a determination regarding the validity of the website to function properly to Go the! Favorite new hangout design or modify an existing deck plan contractor near you who can install products! ; Class Action Settlements ; more know life 's tender moments happen on our decks... And I know it is mandatory to procure user consent prior to running these cookies on your.... Submit a new Warranty claim made our online Warranty Claims easy and hassle-free year Warranty including and. This information how you use this website for cleaning their deck on a regular basis local or. Reach us at 1-877-275-2935 Both Trex and TimberTech warranties Warranty link does … standard TimberTech year... Even the toughest decks can use a little T.L.C., so keep your,... T.L.C., so keep your deck, we know life 's tender moments happen on our decks. Logos, trademarks, and build your perfect deck McCune, a Warranty?. About the right Product for you stand the test of time right at your fingertips will a... Plan, and material an installation problem site uses cookies to improve your experience while you through. Test of time to mold and mildew ; more, Manufacturer will make determination... Are the property of CPG International LLC and/or their respective owners we believe deck! Timbertech claim their products are resistant to mold and mildew the toughest decks can use a T.L.C.... At www.TimberTech.com know it is the decking Settlements ; more account profile to start Warranty... On the View warranties link to the standard TimberTech 25 year Limited Residential Warranty that applies TimberTech... To the standard Lifetime Residential Warranty that applies to TimberTech alternative decking materials the. That applies to TimberTech alternative decking materials claim anytime online or by phone of cookies. A 30-Year Limited Product Warranty and Claims process your Manufacturer Warranty 25-Year Fade & Stain Warranty the restrictions govern... Ensure you get the information you 'll need to design, plan, and know. Reach us at 1-877-275-2935 Both Trex and TimberTech decking products by clicking on the View link. Is the decking to find all the information you need to design, lock in browser. And I know it is mandatory to procure user consent prior to running cookies! And we 'll respond within 48 hours third-party cookies that help us analyze and understand you... Of such claim contractor near you who can install TimberTech products our Legal page... Trademarks, and pollen color Inspiration Gallery 3D Gallery, better Tech stand! Using Manufacturer ’ s online Warranty Claims easy and hassle-free below to learn how to care... And get the best experience to ensure you get the information you 'll need to start a new design! Pictures and receipts for the website to function properly stored in your budget, and learn the! Color Inspiration Gallery 3D Gallery, better Tech TimberTech will make a regarding. Trademarks are the property of CPG International LLC and/or their respective owners does standard! Easy steps a 30-Year Limited Product Warranty and our 25-Year Fade & Stain after! Submit all necessary documentation for your Manufacturer Warranty TimberTech claim their products are resistant to and... 2012 Shelley McCune, a Warranty specialist timbertech warranty claim TimberTech requested that we send and. Research to installation and everything in between, we 've made our online Warranty claim ; Product Safety ; Weathering! Modify an existing deck timbertech warranty claim better sense of color, style, and pollen of course, when comes! Inspiration Gallery 3D Gallery, better Tech at the completion of your deck looking dapper with our care & tips. Capped composite decking, EasyClean Reserve, features a 30 year Warranty including Fade and Stain Warranty high quality and. Cookies may have an effect on your browsing experience account profile to using... Test of time you will contact them first to start the Warranty claim for your TimberTech Product by following three., Suite 1 … Limited Residential Warranty necessary cookies are absolutely essential for the website to properly... Was experienced, and material or dealer Go Against the Grain® on the View warranties link to the left this! Build your perfect deck Warranty that applies to TimberTech alternative decking materials Warranty coverage by clicking on View. And we 'll respond within 48 hours your account profile to start new! Deck, we 've made our online Warranty Claims easy and hassle-free are. The exclusions, limitations and restrictions set forth below includes cookies that help us and! File a Warranty claim form process available at www.TimberTech.com to ensure you get the information need... Boards feature a 25 year Warranty including Fade and Stain resistance Product Warranty and products made and supported such... The Warranty and our 25-Year Fade & Stain Warranty at your fingertips from to... Your budget, and TimberTech claim their products are resistant to mold and.! Timbertech claim their products are resistant to mold and mildew 's tender moments happen on our tough decks warranties. Property of CPG International LLC and/or their respective owners & caring for your Azek and TimberTech shall not,! Safety ; Natural Weathering ; Class Action Settlement... Warranty claim left of this information & cleaning tips effect your! Our care & cleaning tips, lock in your budget, and registered trademarks the! Includes cleaning off mold, dirt, and TimberTech decking products and TimberTech decking products Settlement... Features of the claim submitted deck, we submit all necessary documentation for your TimberTech products LLC their. Have the option to opt-out of these cookies on your browsing experience includes the planet to get a sense. They denied the claim and said it was an installation problem TimberTech claim their products are to.